Articles
Shorter pieces from running a practice and buying outsourcing for it.
The offshore quality argument is out of date
The case against offshore accounting quality was built around 2016. The software, the scale and the survey numbers have all moved on since.
Read it6 min readWhat staff turnover at an outsourcing provider costs you
Dedicated teams change. Published BPO turnover runs from 23% to over 45% a year, and every replacement resets what a provider knows about your clients.
Read it7 min readWhat the recruitment treadmill costs a practice
One ordinary replacement costs an agency fee, two notice periods and months of settling in, and the cycle repeats. The weeks and pounds, stage by stage.
Read it5 min readWhat a named lead is for (and what happens without one)
A named lead is one person, one clock, one enquiry. Why shared inboxes lose UK accountancy enquiries, and how to fix it without hiring anyone.
Read it6 min readThe true cost of the owner doing the work
Twelve hours a week of production is 552 hours a year. Here is what those hours are worth, what they cost you, and what to do with them instead.
Read it5 min readWhy outsourcers sell you January and lose you in March
Per-job outsourcing is priced for your peak and walks away when it ends. Here is why that costs you in June, and the alternative.
Read it5 min readThe real reason practices can't hire (what the numbers say)
Small practices lose on salary, on hybrid, and on progression, then lose the hire at 18 months. Here is the arithmetic, and where else the people can come from.
Read it5 min readWhy offshore is the wrong word for Pretoria
Offshore means far away and asleep when you are awake. Pretoria is one to two hours ahead of the UK all year and online before you are.
Read it5 min readThe case against per-job pricing
Per-job outsourcing looks cheap on the price list. The cost is in every query, every re-do and every re-learn. Here is when it is right anyway.
Read it4 min readWho does what when a practice uses an outsourced team
Your practice reviews, signs off, files and advises. The seat prepares in your software under its own login, and our own UK practice reviews the work.
Read it5 min readWhy an accountancy practice needs a content plan
Most practice blogs stop at post four. A content plan has a fixed cadence, a routine that turns one piece into four, measurement and a named owner.
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See the comparisons OnboardingHow it works
Thirty days from the first call to a seat running at full speed inside your software.
See the first monthTell us what is on your desk and we will work out what you need
Half an hour on the phone with your job list in front of you.